Last updated: September 2026

DampGuard Surveying (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, contact us, request a damp survey or use our services.

We provide professional damp surveying and related property assessment services for domestic residential properties and homeowners across Kent and Essex.

1. Who We Are

The website is operated by:

DampGuard Surveying
Business address: Kent & Essex, UK
Email: info@dampguardsurveying.com
Telephone: 020 4572 8899

For questions about this Privacy Policy or how we handle your personal information, please contact us using the details above.

2. Information We Collect

We may collect personal information that you provide to us when you contact us, request a quote, book a survey or make an enquiry through our website.

This may include:

• Your name
• Email address
• Telephone number
• Property address
• Details about your property
• Information about damp, condensation, mould or other property concerns
• Information provided in your enquiry or message
• Any other information you choose to provide to us

We may also automatically collect limited technical information when you visit our website, such as:

• IP address
• Browser type and version
• Device type
• Operating system
• Pages visited
• Approximate location information
• Date and time of your visit
• Website usage information

The information collected automatically will depend on the cookies, analytics and other technologies currently used on our website.

3. How We Collect Your Information

We may collect information:

• When you complete a contact or enquiry form
• When you request a quotation
• When you book or enquire about a damp survey
• When you contact us by telephone
• When you contact us by email
• When you communicate with us about our services
• When you visit or use our website
• Through cookies and similar technologies, where applicable

We will provide appropriate privacy information when collecting personal information from you. The ICO recommends that privacy information is made available when personal data is collected.

4. How We Use Your Information

We may use your personal information to:

• Respond to your enquiries
• Provide quotations
• Arrange and manage property surveys
• Communicate with you about appointments
• Provide our surveying services
• Prepare reports and recommendations relating to your property
• Respond to questions or requests
• Maintain our customer and business records
• Improve our website and services
• Protect our website and business from fraud, misuse and security threats
• Comply with legal and regulatory obligations

We will only use your information where we have a lawful basis to do so under applicable data-protection law.

5. Lawful Basis for Processing

Depending on the circumstances, we may process your personal information because:

Contractual necessity:
Processing may be necessary to take steps at your request before entering into a contract or to provide services you have requested.

Legitimate interests:
We may process information where it is necessary for our legitimate business interests, such as responding to enquiries, managing customer relationships, maintaining website security and improving our services, provided those interests are not overridden by your rights.

Consent:
Where consent is required, such as for certain non-essential cookies or marketing communications, we will ask for your consent before processing your information for that purpose.

Legal obligation:
We may process information where necessary to comply with a legal or regulatory obligation.

6. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third parties where this is necessary to operate our business or provide our services.

These may include:

• Website hosting and technical service providers
• Email and communication providers
• Website form providers
• Analytics providers, where applicable
• IT and security service providers
• Professional advisers
• Legal or regulatory authorities where we are required to do so

Where third parties process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards are in place.

7. How Long We Keep Your Information

We will only keep your personal information for as long as reasonably necessary for the purposes for which it was collected.

The retention period will depend on factors such as:

• The nature of our relationship with you
• Whether you have requested a service
• Whether we need the information to maintain business records
• Legal, accounting or regulatory requirements
• The need to resolve disputes or enforce agreements

When personal information is no longer required, we will securely delete or dispose of it where appropriate.

8. Cookies

Our website may use cookies and similar technologies.

Cookies may be used to:

• Make the website function correctly
• Remember certain preferences
• Improve website performance
• Understand how visitors use the website
• Measure website traffic and performance
• Support website security

Some cookies may be strictly necessary for the website to operate. Other cookies, such as certain analytics or tracking cookies, may require your consent.

Under UK rules, websites generally need to explain what cookies do and obtain consent for non-essential cookies.

You can control cookies through your browser settings and, where provided, our website’s cookie-consent controls.

9. Website Analytics

We may use analytics services to understand how visitors use our website and to improve its content, performance and functionality.

If analytics or other non-essential tracking technologies are used, the information collected and the lawful basis for processing will depend on the specific service implemented on the website.

Website owner/developer: Please insert the actual analytics provider here if one is installed, such as Google Analytics, and update the cookie information accordingly.

10. Data Security

We take reasonable technical and organisational measures to protect personal information against:

• Unauthorised access
• Loss
• Misuse
• Alteration
• Disclosure
• Destruction

However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.

11. Your Data Protection Rights

Depending on the circumstances, you may have rights under applicable UK data-protection law, including the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or incomplete information
• Ask us to delete your personal information in certain circumstances
• Ask us to restrict how we process your information in certain circumstances
• Object to certain processing
• Request the transfer of certain information to you or another organisation
• Withdraw consent where we rely on consent to process your information

You may exercise these rights by contacting us using the details provided in this Privacy Policy.

The ICO states that organisations should explain these rights and how individuals can exercise them.

12. Marketing Communications

If we wish to send you marketing communications, we will do so in accordance with applicable data-protection and electronic-communications laws.

Where consent is required, we will ask for your consent before sending marketing communications.

You can ask us to stop sending marketing communications at any time.

13. Third-Party Websites

Our website may contain links to third-party websites, including social media platforms or other external websites.

We are not responsible for the privacy practices, content or security of third-party websites.

We recommend checking the privacy policy of any third-party website you visit.

14. Children’s Privacy

Our services and website are intended primarily for adults and homeowners.

We do not knowingly collect personal information from children for marketing purposes.

If you believe that a child has provided us with personal information, please contact us so that we can review and, where appropriate, delete the information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, technology, legal requirements or data-processing practices.

Any updated version will be published on this page with a revised “Last updated” date.

We recommend checking this page periodically for the latest information.

16. Contact Us

If you have any questions about this Privacy Policy, how we use your personal information, or wish to exercise your data-protection rights, please contact us:

DampGuard Surveying
Email: info@dampguardsurveying.com
Telephone: 020 4572 8899
Address: Kent & Essex, UK

17. Complaints

If you have concerns about how we have handled your personal information, please contact us first so that we can investigate and try to resolve your concern.

You also have the right to complain to the Information Commissioner’s Office (ICO) if you believe your personal information has been handled unlawfully.

The ICO provides information about data-protection rights and how to make a complaint through its website.